Keeping Main Street Businesses Visible When Customers Ask AI

Right now, someone is asking ChatGPT where to grab lunch, who to call for small business taxes, or where to shop downtown. What will it say about your business? I’ll show you what customers actually see and what this means for your business.

AI is steering Your customers the wrong Direction

Real scenarios happening right now:

  • AI says you are closed on weekends, so Saturday shoppers go somewhere else
  • Incoming calls ring to a number you disconnected in 2019
  • A bride-to-be drives to your old address and finds a taco truck
  • Someone searches “best boutique downtown” and AI does not even mention you

Here is the truth: AI does not fact-check. It pulls details from directories, review sites, local “best of” lists, and sometimes your own website, even if the information is outdated. And your customers trust those answers.

I’m Carrie, and it all started for me on Main Street

At 23, I opened Carrie’s Boutique on Ram Cat Alley in downtown Seneca, South Carolina. I learned quickly what it means to be found, talked about, and trusted.

Since then, I have spent more than 15 years in digital marketing, helping everyone from solo entrepreneurs to national brands get found online. I’ve seen every algorithm change and platform shift. Now I am watching AI tell customers that your restaurant is closed on the busiest night of the week.

I started Sightline Co because I remember what it felt like to unlock those boutique doors that first morning, not knowing if anyone would walk in. Every business owner knows that feeling. My work today is about making sure customers still find you, whether they are walking down the sidewalk or asking AI for recommendations.

Find out what AI is already saying about your business

It only takes one wrong detail for AI to send customers to your competitor. Your free Snapshot shows exactly where you stand.

You’ll get:

✓ 2–3 real screenshots from AI platforms, pulled by hand — not an automated report.
✓ Simple notes on what’s right and what’s wrong
✓ Next-step recommendations you can use immediately

I’ll send your Snapshot to your inbox in 48 hours and a few helpful follow-ups.